There are 2 possible reasons for this. One is the form you were sent was sent to the wrong email address. Please ask the form requester resend the form to your @nmt or @student.nmt (whichever one you use with the New Dynamic Forms).

The second is if you have more than 1 active NMT email address, we may need to update the email on your SSO profile. Please contact the Help Desk at help@haotanche.com.

You are logging into the Old Dynamic Forms.

The Old Dynamic Forms has a Blue & White login page, with an option to reset your password.

The New Dynamic Forms has an Orange & White login page & has 'WSO2' above the username & password.

If you need assistance logging into the New Dynamic Forms, please contact the Help Desk at help@haotanche.com

Please contact the Help Desk at help@haotanche.com, we can fix this issue

This is caused by using a Dynamic Forms link that no longer works.

Use this link NMT Dynamic Forms Dashboard (Pending Forms in New Dynamic Forms) 

Go to http://xzt6.haotanche.com/itc/newlabloginsfaq.php and click on the NMT Dynamic Forms Dashboard link

Google 'WSO2 NMT' and select the link that says 'Academic Lab, WSO2, Dynamic Forms Login FAQ' and select NMT Dynamic Forms Dashboard link.

You can also try the link to get into Banner, or a Travel form; the main thing is that you are working with a link that isn't from beyond the login screen.

If you can access the New Dynamic Forms through an email link but not when you set a bookmark, you can work around this by creating a desktop short cut to Dynamic Forms.

In Windows, Right Click on the Desktop, select New, then select Shortcut. Paste the New Dynamic Forms link and click Next, Name the Shortcut and click Finish.

Open the link in an Incognito or Private (depending on your browser) tab to test.

If it works, then it is a cache/cookies issue and you will want to clear cache cookies & history for, at least, the WSO2 site for at least a month back. If it does not work, please contact the Help Desk at help@haotanche.com.